COMMUNITY SURVEY RESULTS - 17/03/2021

Our Annual Community Survey wrapped up last week and I would like to thank all residents across all City of Karratha towns who provided feedback and had their say.


This year we received 1608 completed responses which is fantastic to see and is a slight jump up from the 1562 we received in 2020. The feedback provided in this survey is highly valuable to the City and enables us to better understand the priorities of our community.


The feedback was very positive this year with the City receiving an overall score of 76 out of a possible 100, the highest score we have ever received since the survey began in 2012.

67% of respondents rated the City of Karratha as a good or excellent place to live, up 5% from last year.


The survey also asked residents to provide feedback on a number of service areas, facilities and liveability factors. These responses identify service delivery gaps between community expectation and our performance and will inform future decision making.


According to the feedback, residents found that we are well ahead of community expectations when it comes to things like Graffiti removal however Mosquito control was identified as having the largest service delivery gap.


The feedback from the survey outlined cost of living, access to health services and housing as having the largest service delivery gap in terms of liveability. While these factors are not under direct influence of the City, this data assists our advocacy efforts when we are lobbying the State and Federal Government.


All of the feedback provided in this survey outlines community priorities and will assist us with decision making over the next 12 months so again I would just like to thank everyone in the community who got involved!